GreatAuPair is known worldwide for its commitment to quality service and dedication to its customers. GreatAuPair has become the world's largest, most-trusted online Au Pair & Nanny Agency by setting the standards for excellence in customer service, design, technology and marketing.
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The GreatAuPair development team operates in a streamlined, process-oriented environment that is growing to meet current and future business needs. You will provide technical solutions to existing internal and external websites, address known issues, troubleshoot and make code changes. We are looking for an organized, thoughtful, intelligent, highly motivated individual who enjoys digging into issues and developing solutions within a team environment.
This is an independent contractor, work-from-home position, with long-term growth potential for the right candidate.
GreatAuPair is the leading online international job matching service, designated by the US Department of State as a sponsor of the US Au Pair program.
GreatAuPair is recognized as one of the Top 15 Remote Employers. Join our team or share this with someone you know who might be interested.
The Ambassador role is an outbound sales position that is an extension of GreatAuPair's excellent sales and marketing process. This is a commission-based, work-from-home, independent contractor position. Ambassadors set their own hours to identify and engage prospective new host family customers and are therefore an important outward facing representation of GreatAuPair. The Ambassador is responsible for independently sourcing new leads by networking with families, schools and businesses through direct contact and social media. As an Ambassador, you will host and engage in family and child-centric events, and initiate independent marketing activities to expand your reach. A successful Ambassador will understand the customers' needs and be able to help host families quickly decide if the au pair program is a good fit. This will require you to have a thorough understanding of GreatAuPair's Au Pair Program, host family participation requirements, and Department of State compliance requirements. You will pass interested customers to GreatAuPair's professional Program Advisors who will further educate your customers about the Au Pair Program and assist them through the au pair matching process.If you're a proven outside sales champion with excellent customer service skills who appreciates the art of building relationships by listening and relating to customers, then this role may be for you. As an Ambassador, you must be able to quickly identify sales opportunities and seek out potential customers; you are a natural with social media and you know how to engage your audience. You must be professional in your manner, articulate and authoritative in your speech. You must be independently motivated and able to relate to a diverse group of prospective customers. Your success will stem from your ability to match the benefits of the au pair program with parents' needs for childcare and their interest in cultural exchange.
If you’re a proven inside sales champion with excellent customer service skills who appreciates the art of building relationships by listening and relating to customers' needs while thriving in a remote team environment, then this role may be for you. As Program Advisor, you must have a genuinely warm and polite demeanor, a positive outlook, be professional and articulate in your verbal and written communications, and efficient in your actions. You must be able to handle many tasks at once and be independently motivated while collaborating with coworkers from multiple departments.
The Program Advisor role is an essential part of GreatAuPair’s excellent customer service. The Program Advisor serves as the first point of contact for new customers and is therefore the most important outward facing representation of GreatAuPair. The Program Advisor is responsible for making outbound calls to families and answering incoming phone calls and emails, to understand the customers’ needs and to represent the value of the GreatAuPair J-1 Au Pair Program. Your goals will be to help host families complete their application with ease and confidence, then support them to find the best au pair match from our pool of qualified au pair candidates.
The successful candidate could be characterized as a confident, quick learner with superior communication skills and a commitment to quality customer service that is second to none. You are a smart professional who is capable of helping host families understand the value and benefits of the au pair program. You have superior organization and time management skills that help you to juggle competing priorities and customer needs. Your entrepreneurial spirit creates a “can-do” attitude and your ability to think outside of the box will allow you to bring forward new ideas to enhance your department. You have a minimum of 4 years of similar experience, a solid knowledge of Microsoft Office applications, Google docs, database systems; Internet and social media tools.
The Program Advisor reports to the Host Family Services Manager in the Sales and Marketing department and is responsible for converting leads into customers to meet monthly sales goals for host family recruitment.
Competitive base + commission. Earning potential of $45K+.
Position will be contract to permanent after successful three-month trial.
At GreatAuPair, the Host Family Services Manager directs and manages the activities of the sales team, develops sales strategies for new business development and for the retention of existing customers to maximize the company’s revenue and operating objectives. You must possess a positive, can-do attitude, and use your "inner cheerleader" to champion the team to meet or exceed weekly targets. The ideal candidate will be able to demonstrate how they’ve successfully managed complex customer service issues with professionalism and tact. You must be able to drill down into issues and identify the root cause to suggest new best practices. You must also be an excellent communicator, able to collaborate with multiple departments.
The Host Family Services Manager role is a leadership role directly responsible for the customer experience and the financial success of the company. Since the Host Family Services Manager handles escalated service issues related to contracts and payments, this position requires a high level of professional polish, excellent conflict resolution skills and a solid understanding of the au pair program regulations.
As a leader, the ideal candidate would be able to work with team members to identify areas of opportunity and to develop processes and solutions incorporating feedback from direct reports to establish a highly functional and cohesive team. You must have the proven ability to coach in a manner that addresses different learning styles and skill sets in addition to identifying and capitalizing on individual key strengths. You must possess excellent written and verbal communication skills, be analytical, and apply those skills to set realistic goals and ensure accountability of all team members to ensure the continued success of the Host Family Services team. The Host Family Services Manager is to provide exceptional service to both internal and external customers, which includes presenting weekly departmental status reports to senior management.
The ideal candidate has superior time management skills and is extremely detail oriented. This position ensures Department of State compliance on the part of the host family and is responsible for continuous auditing of files. Additionally, a minimum of 4 years of similar experience, a solid knowledge of Microsoft Office applications, CRM, Google docs, database systems, Internet and social media tools is required.
This position reports directly to the Vice President of Program Operations.
Flexible, contractor position based outside of the United States! Apply below.
GreatAuPair is a full-service au pair agency that provides affordable live-in childcare to American families through carefully screened international au pairs. The US Department of State has designated GreatAuPair as a sponsor of the Au Pair Program, which means we’re able to bring au pairs into the US on a J-1 visa after thorough screening and evaluation.
We are seeking open-minded GreatAuPair Representatives with an appreciation for cultural exchange and a passion for excellence. Ideal candidates will be excellent communicators in English and the local languages spoken in their region. Candidates must be able to recognize and assess personal traits, qualities and key factors as needed to evaluate au pairs for quality childcare.
As a GreatAuPair Representative, you will be working closely with applicant au pairs to conduct an in-person interview in order to assess their maturity, experience and suitability to work as an au pair in the USA. You will also evaluate their English language skills, verify their references and other information as needed. Once the au pair is accepted into the program, you will maintain regular contact to assist her in preparing for her departure and obtaining her J-1 visa.
This is the perfect position for candidates who have previous experience working as an au pair in the USA, people with extensive cultural exchange experience, or for Americans living abroad. GreatAuPair offers generous compensation for each au pair you support who departs to the United States.
We will provide you with the necessary training and guidelines to ensure your success. As such we are looking for GreatAuPair Representatives who can commit to this position for a minimum of one year in either a part-time or full-time capacity. This is an independent contractor position based outside the United States.
Flexible, work from home opportunity!
GreatAuPair is a full-service au pair agency that has been providing affordable live-in childcare to American families through carefully screened international au pairs since 2001. GreatAuPair is designated by the US Department of State, an honor bestowed to only a handful of agencies. GreatAuPair seeks to hire Local Childcare Coordinators to work with host families and au pairs. This is an independent contractor position that affords unlimited growth opportunity.
As a Local Childcare Coordinator in your community, you are an important member of our team. You will be working closely with host families and au pairs to provide program support as well as reaching out in your community to market and grow the program. This is the perfect position for individuals who have a passion for cultural exchange and a desire to make a positive impact on the lives of families and exchange visitors. GreatAuPair offers a competitive compensation plan (based on actual number of host families) along with a generous program discount for Local Childcare Coordinators who desire to host their own au pair. You will have the benefit of GreatAuPair’s vast marketing resources and website with thousands of host families to help build your market.
If you’re a proven leader who appreciates cultural differences, and you can gracefully resolve escalated customer service issues while thriving in a work-from-home environment, then this role may be for you. As Regional Manager, you must be able to think quickly on your feet, multitask, be comfortable with crisis management, and provide your team with guidance, professional development, support, the tools and ongoing training needed to be successful in their jobs.
The Regional Manager role is an essential part of GreatAuPair’s excellent customer service. The Regional Manager is responsible for the supervision, ongoing training and development of Local Childcare Coordinators who directly support au pairs and host families in their communities to enjoy a yearlong cultural exchange and childcare program.
The Regional Manager reports to the Vice President of Program Operations and is responsible for meeting regional goals for host family recruitment, monthly placements and area expansion, ensuring regional compliance with the Department of State J1 visitor program regulations, timely resolution of escalated host family/au pair/staff issues, hiring strategies, contract management, budgets, regional payroll, and cultural event planning.
The successful candidate could be characterized as a quick learner with superior communication skills and a commitment to quality customer service that is second to none. You are a diplomatic and solution-oriented problem solver who is capable of helping program participants make the most of their experiences. You have superior organization and time management skills that help you to juggle competing priorities and customer needs. Your entrepreneurial spirit and ability to think outside of the box will allow you to bring forward new ideas to enhance your region and the organization as a whole. You take pride and ownership over your region and are motivated to reach annual performance targets in sales and customer service. Adherence to State Department regulations remains your top priority as you ensure that the area you supervise is 100% compliant. You are cost conscious and look for ways to be fiscally responsible while ensuring excellent customer service. You have a minimum of 5 years of management experience, a solid knowledge of Microsoft Office applications, database systems, Internet and social media tools.