Frequently Asked Questions
Getting Started
(5) [+]How do I register?
What is a Paid Member?
Au Pair definition - What is an AuPair?
Au Pair & Nanny Salary: How much should I pay?
Au Pair & Nanny Differences
Register | Sign in | Password
(8) [+]I have lost or forgotten my password.
How do I sign in?
Why can't I sign in?
Where do I get my Password?
How do I change my password?
How do I change my email address?
Cookies Help
Do I need to sign out?
Site Navigation
(6) [+]How do I navigate the site?
What is FastMatch?
What are Favorites?
What is FastFind and how do I use it? What is Advanced Search and how do I use it?How do I get help?
Paid Membership
(6) [+]What are my options for payment?
How to pay via PayPal
What if I don't have a credit card?
Western Union Payments?
How do I subscribe for a paid membership?
Is it safe to use my credit card on GreatAuPair?
Favorites
(5) [+]How do I view My Favorites?
Can I see who has added me to their Favorites?
How do I delete profiles from my Favorites list?
How do I change Favorites email preferences?
How do I hide and un-hide profiles in My Favorites?
My Account
(10) [+]How do I edit my profile?
I need help loading my pictures, what do I do?
How do I change FastMatch email preferences?
How do I change Favorites email preferences?
How do I cancel my account?
Can I get a new Locator number?
Can I deactivate my profile?
How do I re-activate my profile?
My search is complete how do I deactivate?
What is a Locator Number?
J-1 Au Pair Program
(6) [+]US Au Pair Program Requirements
What does a J-1 Au Pair visa cost?
J-1 Visa Cost and Process for US Families
US Au Pair Program Requirements for Family
US Au Pair Program Requirements for Au Pair
Visa Information
Need more help? Visit our support center for quick tips or contact our support staff.
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