Tsitsikamma On Sea, Assistant General Manager
September 2025 to Present |Witelsbos, Tsitsikamma, E.C.
• Managed relationships with guests, suppliers and staff to ensure a positive guest experience from pre-reservation to booking, departure and return, including management of all guest services, maitre’d for the restaurant and Head Bartender for the full-service bar.
• Provided event coordination for multiple large-scale corporate events, retreats, conferences, family reunions, birthday celebrations and other large (50 to 250 pax) gatherings.
• Facilitated team building exercises to strengthen team cohesion, cooperation, collaboration and confidence between culturally diverse groups.

Archer Travel, Independent Travel Consultant
February 2025 to September 2025 | Remote, USA
•
• With utmost confidentiality and professionalism, managed the private personal and professional FIT travel arrangements for Executive clients, to include luxury cruises, safaris, international festivals and retreats.
• Managed secure payment and bookkeeping for flights, rental vehicles, private villas, helicopters, chartered planes and other exclusive activities to ensure an elite and private experience for discerning clientèle.
• Communicated detailed and complex travel itineraries and provided round the clock support for a seamless travel experience, even in extremely remote areas with limited connectivity.

Lao Family Community Development, Inc., Housing Program Manager (Contract)
November 2024 – February 2025 | Sacramento, California, USA
• Managed executive-level relationships with key partners, ensuring smooth communication and operational alignment.
• Provided high-level administrative support to leadership, including scheduling executive meetings, preparing reports, and handling confidential documents.
• Oversaw end-to-end process and documentation management, including contracts, use-agreements, leases, background research, and work-flows.

Feather River Land Trust, Donor Relations and Membership Coordinator
January 2024 – June 2024 | Quincy, California, USA
• Database Administrator for BlackBaud Raiser’s Edge CRM Platform.
• Data scrubbing and reporting support for a $15M philanthropic organisation with a client base of over 5 million constituents.
• Managed marketing campaigns including the annual report, email, text and letter outreach, and client segmentation efforts for reliable future duplication.

Sutter Health, Electronic Health Record Reporting Team Manager, Enterprise Data Management
August 2018 – March 2020 | Rancho Cordova, California, USA
• Led a high-performing international team of 16 international analysts and developers in handling executive-level healthcare data reporting and complex analytics, including real-time data visualisation.
• Provided executive support for cross-functional projects, ensuring seamless coordination between senior leadership and distributed technical teams.
• Spearheaded process improvements and team-building initiatives that enhanced reporting accuracy and operational efficiency.

Sutter Health, Electronic Health Record (EHR) Reporting Team Supervisor, Enterprise Data Management (EDM)
July 2017 – March 2020 | Rancho Cordova, California, USA
• Accountable for the success of a team of 20 international Business Intelligence Analysts, Report Writers and Quality Assurance Analysts involved with all Enterprise-wide Epic Cogito Analytics. (790 delayed tickets reduced to 190 in two months. Improved team morale, reduced turnover and improved team’s professional development model by 60%.)
• Provided strategic, operational and tactical leadership for the team’s efforts to support a portfolio of more than 1,200 enterprise reports, including SDLC management, process improvement and Kaizen efficiency improvement workshops.
• Spearheaded cultural change within EDM, as a social leader for change towards a more respectful, collaborative environment, working to break down silos across the organisation through meet and greets, cross-team potlucks, inter-team meetings and cross pollination during daily scrum meetings.


Sutter Health, Application Analyst IV, Certified Salesforce.com Administrator and Developer.
September 2013 – August 2018| Sacramento, CA
• Founding member of the initial implementation team for Salesforce.com Team