Good day!
This is Joshua. I am from Ormoc City, Leyte, Philippines. I am a graduate of Development Communication in Visayas State University major in Educational Communication Technology in 2017. By means of this letter I would like to inquire about the possibility of filling an outstanding job position as Personal Assistant.
I have solid experience in the BPO industry, both in voice and non-voice communication channels. I worked as a Customer Service Representative at Sykes based in the United Kingdom and Travel and Hospitality Support at TDCX based in the United States. At Sykes, I was trained to handle food delivery service complaints and requests from restaurant partners and customers. Thus, I was promoted to healthcare account wherein I have to assist doctors and patients with their healthcare insurances. At TDCX, I was trained to assist the guests and property owners with their Airbnb reservation problems, concerns and requests/favors and provide prompt solutions.
Furthermore, I worked as the Media Specialist or Science Research Assistant/Community Coordinator at the Research Centers in the University. As Science Research Assistant, I helped communities to promote rootcrops as primary food for a healthier living across the Philippines. I also worked as Community Development Assistant wherein I helped people's organizations in strengthening reforestation to save nature. I also produced communication materials like magazines, leaflets, posters, story videos etc. all by myself using Xara Designer and Sony Vegas. In this industry I was also trained to conduct interviews with the Farmers around the Philippines.
I have the knowledge of using CRM tools like Zendesk, Nova, Nova Guide, Avaya, Slack, ChatGPT and Quillbot. I am proficient in using Google and Microsoft spaces. I also know how to utilize google calendar to schedule appointments.
Recently, I had my training for Social Media Marketing, Proper usage of hashtags, FB Ads Management, Content Creation, Search Engine Optimization (SEO) and Lead Generation. Moreover, I also have my relevant 2 years of experience working in Social Media Marketing which includes FB ads management and Search and Optimization.
From these past industries I worked with, it helped me improve and develop myself professionally and enhanced my work ethics. I've learned knowledge, expertise and values. I can do cold calling and upselling, I can respond to emails and phone calls, schedule meetings, book travel and accommodations, manage a contact list, prepare spreadsheets and keep online records, organize managers' calendars, perform market research and create presentations as assigned, address employees administrative queries, and provide customer service as first point of contact.
In my past companies including OVPRE and Philrootcrops, I was exposed to social media by creating effective and impactful contents to gain an audience to participate. I created written, photo and video stories. I also love producing infographics for the companies.
I am a self-starter with a great can-do attitude and a willingness to learn. I am also passionate about development and progress. I’m organized and a fast learner. Having worked my way through interesting opportunities. I’m ready for a new challenge and adventure in this role. I am detail and goal oriented which I believe is an essential attitude which can greatly contribute a big role in this position. I want to share my skills, experiences and expertise in your company.
I am looking forward for your positive response.
Hundredfold thanks,
Joshua