Handling incoming calls to answer questions, refer callers to other departments, or
transfer them to specialists.
• Receiving incoming calls and routing them to the appropriate department or
individual.
• Helping customers use the phone system by providing information about rates and
services offered by the company.
• Performing clerical tasks such as filing or data entry.
• Providing information about products or services over the phone and social media.
• Assisting with internal communications by answering phones and relaying messages
within the company.
• Processing incoming faxes and email messages and forwarding them to the
appropriate person.