Experienced and versatile Personal Assistant offering a range of skills and expertise to support individuals and businesses. With a strong background in customer service, interpretation, hospitality, and administrative tasks, I am well-equipped to handle diverse responsibilities and provide efficient and reliable assistance.
As a Bilingual Customer Service Agent, I have provided exceptional care, information, and help desk support to international customers and colleagues from English-speaking countries. Utilizing platforms such as Zendesk, Okta, and other software provided by the company, I efficiently managed complaints, signed up new customers, retrieved customer data, presented product information, and facilitated service cancellations. My strong conflict resolution skills and ability to de-escalate tense situations have consistently resulted in positive outcomes and maintained high customer satisfaction. Notably, I achieved an impressive 96% customer retention rate, with 70% of customers recommending our services.
In my role as an Interpreter, I have excelled in providing consecutive interpretation services between English and Spanish. Specifically, I supported exhibitors in effectively communicating the benefits and features of their products to customers. My linguistic proficiency and ability to convey key messages accurately and clearly have contributed to successful sales efforts and enhanced customer understanding.
As a Hostess, I have been entrusted with ensuring exceptional experiences for clients. My focus on attending to details and promptly resolving guest concerns has consistently contributed to a comfortable and satisfying atmosphere. By providing attentive and personalized service, I have consistently upheld high standards of hospitality.
Furthermore, my role as a Receptionist has equipped me with excellent organizational and communication skills. By efficiently managing client appointments and maintaining accurate records using private company platforms, I have ensured smooth operations and improved the overall customer experience.
As a Personal Assistant, I bring a diverse skill set, adaptability, and a proactive approach to meeting clients' unique requirements. Whether it's administrative support, customer service, event coordination, or any other tasks that need attention, I am committed to delivering exceptional service and contributing to your success. With my professionalism, reliability, and dedication, I am ready to provide comprehensive assistance and make a positive impact on your personal or professional endeavors.