I am writing to express my interest in the position of a admin assistant. I am a Front Office Receptionist with more than five years of experience performing front office operations and delivering exceptional customer service within the hospitality sector. I hold a Diploma in Tourism and Hospitality Management and I am excited about the opportunity to contribute to your team's success.
During my tenure at Kozma and Kozma American Salon, I have honed my skills in providing top-notch service to customers and efficiently managing various front office tasks. I am experienced in handling appointment bookings, whether by phone or email, with a keen eye for detail and a commitment to ensuring a seamless scheduling process. Moreover, my ability to process cash and credit card transactions accurately and promptly, while also offering informative insights into the salon's services and products, has resulted in consistently positive customer experiences.
My previous roles have equipped me with the skills necessary to create a welcoming and professional atmosphere for guests. I am proficient in managing phone inquiries, messages, and guest requests with efficiency and courtesy. Additionally, my meticulous record-keeping and adherence to established procedures allowed for the smooth processing of payments and ensured that all guest interactions were handled in a manner that met or exceeded their expectations.
I am committed to providing exceptional customer service and take pride in my ability to anticipate guest needs and tailor my interactions to create memorable experiences, reflecting positively on the organization.
I am eager to contribute my skills and enthusiasm to your organization. I am confident that my strong communication skills, attention to detail, and dedication to exceptional service align perfectly with the qualities you are seeking for in this role.
Thank you for considering my application. I would welcome the opportunity to discuss my qualifications with you in more detail. Please find my resume attached. I look forward to hearing from you soon.