My name is Vicky Akinyi, a dedicated, responsible, and service-oriented professional based in Nairobi, Kenya. I am passionate about organization, efficiency, and helping individuals and organizations operate smoothly through reliable administrative and personal support. My professional journey reflects a combination of public health expertise, administrative experience, community service, and a deep commitment to integrity and excellence in everything I do.
I believe that strong support systems are essential for productivity and success. Behind every successful leader, organization, or initiative, there is often someone who ensures that tasks are organized, schedules are maintained, communication flows smoothly, and responsibilities are handled with care and attention. I strive to be that dependable professional who provides consistent and reliable support.
My academic background is rooted in Environmental Health Sciences, where I pursued both a Diploma from Kenya Medical Training College (KMTC) and a Bachelor of Science Degree from Kenyatta University. During my studies, I developed a deep understanding of public health systems, disease prevention strategies, environmental health management, and community health education. These academic experiences not only strengthened my analytical and problem-solving abilities but also cultivated a strong sense of responsibility toward community well-being.
I am also a certified and licensed Public Health Officer, registered under the Public Health Officers and Technicians Council (PHOTC). This professional recognition confirms my training, competence, and adherence to ethical standards in the practice of environmental and public health.
While my academic training prepared me for public health practice, my professional experiences have broadened my abilities in administration, coordination, and customer service. These experiences have allowed me to develop practical skills that are essential for a Personal Assistant or administrative support role.
One of the most formative experiences in my professional life was serving as a Public Health Officer Intern at Kayole I Health Centre in Nairobi County. During this period, I worked closely with healthcare professionals, community leaders, and public health teams to address important health issues affecting local communities. My responsibilities included participating in disease surveillance, assisting with environmental health inspections, supporting community health education programs, and helping coordinate outreach initiatives.
A particularly impactful part of my internship was my involvement in COVID-19 outbreak response efforts. During this time, I supported teams responsible for contact tracing, public health awareness, and community communication. This experience taught me how important coordination, documentation, and teamwork are when responding to emergencies. It also strengthened my ability to work in high-pressure environments while maintaining professionalism and attention to detail.
During my earlier public health attachment at Umoja I Health Centre, I gained valuable experience in environmental health services and regulatory inspections. I assisted with food safety inspections, health examinations for food handlers, sanitation monitoring, and building plan inspections to ensure compliance with public health regulations. These responsibilities required careful observation, accurate documentation, and clear communication with both the public and other professionals.
While these healthcare roles helped me build strong analytical and reporting skills, my work in the digital services and customer support sector allowed me to further develop my administrative and client service abilities.
I worked as a Cyber Café Assistant at Surflink Cyber Services and Pella Cyber Services, where I assisted customers with a wide range of digital and administrative services. My daily tasks included typing documents, printing and scanning materials, formatting job applications, assisting clients with government services, and helping individuals complete important online processes.
In Kenya, many people rely on cyber service centers to access essential services such as eCitizen applications, KRA tax services, passport applications, job applications, and driving license processes. In this role, I guided clients through these processes while ensuring that their documents were accurate, well formatted, and submitted correctly.
Working in this environment required patience, clear communication, and strong attention to detail. Clients often came with urgent needs or complex requests, and it was important to provide solutions quickly and professionally. This experience strengthened my ability to interact with people from diverse backgrounds while maintaining a high level of customer service.
In addition to assisting clients, I also handled operational responsibilities such as maintaining daily service records, managing petty cash, mon