Results oriented with 5+ years of experience in managing client-centric office operations.
Possess excellent communication and interpersonal skills.
Meticulous,Analytical with a good command of grammar.

WORK EXPERIENCE
Administrative Assistant January 2023 - July 2023
Bountiful Ventures – Mombasa,Kenya
Provided exceptional support to managers and co-workers, increasing the overall efficiency of the office by 30%.
Coordinated and arranged company events at the best yet economical locations, saving overhead expenses by $3000 per month.
Provided comprehensive training to 15 newly hired staff members.
Provided backup support to other departments, which was highly admired by the General Manager.
Answered phone calls promptly decreasing wait times for clients by 15%.
Reviewed written content, such as pamphlets, handbooks and manuals before sending them to production,decreasing the number of technical errors found in materials by 7%.
Administrative Assistant January 2021 - December 2022
Kenfina Commerce Co.Ltd – Mombasa,Kenya
Accelerated the appointment system by incorporating an interactive calendar, resulting in hassle-free appointment scheduling.
Demonstrated excellent customer service skills by assisting the marketing department in promotional activities and campaigns.
Scheduled meetings with clients as necessary while ensuring that the client's availability aligns with management's schedules. Used calendar tools and programs to organize and share meeting information with both the management,clients and employees.

Administrative assistant September 2019 - December 2020
Rhamkeny Chemicals E.A Ltd – Nairobi,Kenya
Created onboarding activities and events for new hires, such as meet and greets. Made training materials and distributed them to new employees,decreasing turnover rate by 20%.
Preserved the confidentiality of all company communications and documentation.
Maintained front desk and verified that orders are placed as necessary to ensure necessary supplies are available at all times

Management Intern October 2018 - March 2019
Kenya Ports Authority – Mombasa, Kenya
Created and delivered a highly-praised presentation for KPA’s annual stakeholders meeting.
Ensured budget timelines were met by scheduling tasks among team members leading to a full week reduction in lead time.


EDUCATION
Ajira Digital-Online December 2022–January 2023
Transcription

Ajira Digital-Online August ,2022 –September 2022
Content writing

Ajira Digital-Online August 2022 –September 2022
Virtual assistant programme

ALX Africa– Online May 2022 –August 2022
Virtual assistant programme

Alliance Francaise – Mombasa,Kenya January 2020 –December 2020
Diploma in French A2 level

University of Eastern Africa Baraton April 2009 –August 2013
BBA-Accounting option

SKILLS
Google sheets Microsoft(word,excel,powerpoint) Calendly
Asana

REFERENCES
Available upon request