I have a background in communication studies with a 5 years experience in customer service.
I am a very disciplined person, happy, caring, soft spoken, fast learner and I genuinely enjoy helping people. Seeing someone walk away happy is very rewarding to me.
I also have skills and qualities needed to work as a personal assistant such:
1.Confidentiality and Discretion. I am a disciplined person and can handle sensitive information with professionalism while following organizational policies, rules and regulations.
2.Organization and Time management. I am able to manage my time wisely by prioritizing tasks, keeping records, using schedules, calendars and reminders to keep track of deadlines and appointments.
3.Communication skills. Ensuring that messages are concise, clear and well structured for easy understanding.
4.Problem solving. Quick to find effective solutions without getting bogged down by chaos and distractions.
5.Customer service orientation. I know and understand the importance of customer service in any organization. It is vital if a company is going to be successful and also beat its compotators.
6.Interpersonal skills. I have the ability to understand and share feeing of others while listening to them attentively with the aim of providing a solution to their problem.
Finally I am confident about my convincing power and I am good at winning over dissatisfied customers therefore making it possible to upsell within the role to help the organization increase revenue.