• Planning and management- ability to identify and prioritize activities and assignments, make necessary adjustments as required, foresee risks, and allow for contingencies when planning
• Advance customer service skills with internal and external clients via telephone and emails.
• Leadership –having a long-term vision and leading a team of other professionals.
• Communication and Presentation – I’m a flexible team player who thrives in environments that require the ability to effectively prioritize and juggle multiple concurrent tasks.


WORK EXPERIENCE

OPERATION MANAGER Nov 2021 - Present
DOUBLE M LOUNG • KISUMU, Kenya

• Monitoring staff performance through regular assessment of Productivity levels.
• Overseeing budgets to ensure that costs don’t exceed revenue.
• Hire and train employees, and conduct regular fire walks and health safety audits.
• Supervise and coordinate daily activities.
• Support and work well with all the departments on all aspects of running the hotel.
• Manage quality assurance programs, liaise daily with the GM to forecast Hotel business weekly, and Plan accordingly.
• Continues improvement, striving for continuous improvement is essential in the hospitality industry.
• Compliance and regulations; ensuring that the hotel complies with all relevant laws, regulations, and industry standards.

CASHIER Jul 2020 - Sep 2021
REGIONAL DISTRIBUTION UNIFORMS • KISUMU

• Receiving payments and issuing receipts.
• Gift wrapping packages.
• Point of sale (POS)system operation, maintain accurate sales records. This involves handling credit and debit card transactions and ensuring their security.
• Keeping track of all cash and credit transactions.
• Planning marketing campaigns
• Scan goods and ensure pricing is accurate.
• Redeem stamps and coupons.
• Resolve customer complaints, guide them, and provide relevant information.
• Maintain clean and tidy checkout areas.
• Handle merchandised returns and exchanges.
• Greeting customers when entering or leaving the areas.
• Maintained high standards of customer service during fast-paced operations while handling currencies and credit transactions.

OFFICE ASSISTANT Feb 2019 - May 2020
COUNTY GOVERNMENT OF KISUMU • KISUMU, Kenya

• Typing, filling, and completion of simple forms.
• clearing pending vouchers using an integrated financial management information system.
• Operates office machines including copiers, scanners, phones and voicemail systems, personal computers, and other standard office equipment.
• Answers phones, directs calls to appropriate individuals, and prepares messages.
• Copies, sorts, and files records related to office activities, business transactions, and other matters.

INTERNSHIP(HOSPITALITY MANAGEMENT) Nov 2018 - Jan 2019
HILTON HOTEL • NAIROBI, Kenya

• Registration of Guests and assigning rooms.
• Maintaining an inventory of reservations of vacancies and room assignments.
• Inspecting public areas and outside grounds of the department keeping clean and presentable.
• Answer inquiries regarding hotel services, assist, and respond to guests' complaints.
• Supported other departments when they have an inadequate workforce.
• Went through the menu with the chef and ensured operations were running smoothly.


VOLUNTEER WORK

CYBER ASSISTANT Feb 2017 - Sep 2018
KENYATTA MARKET (KM) • KISUMU, Kenya

• Responsible for providing support and assistance to ensure the security of computer systems and networks.
• Monitoring and maintaining computer systems and Networks. This includes implementing security measures, monitoring for potential threats, and responding to incidents.
• Managing data and protecting data backup, recovery, and ensuring compliance with data protection regulations.
• Assisting users with their technical concerns and troubleshooting problems.
• Developing and implementing cybersecurity policies and procedures to ensure compliance with industry standards and regulations is often an important role for cyber assistants.
• Promoting cybersecurity awareness and providing training to employees.