My name is Marylaine, a 30-year-old Psychology graduate from Tanauan City, Batangas, Philippines, currently working as an Account E-Specialist at TDCX in Kuala Lumpur, Malaysia. With my academic background in child development and counseling, combined with six years of customer service excellence, I am excited to become an Au Pair and dedicated nanny to your family.

I want to be an Au Pair because I love nurturing children and helping them grow through play, learning, and emotional support. My Psychology training taught me active listening and patience—skills I've honed working with multi-age groups as an ESL tutor at Engoo (2018-2024) and through counseling internships at Seasoned Counseling Clinic and Student Center for Life and Career Management. After years in high-pressure call centers like Teletech and The Results Companies, I'm ready to focus my energy on creating joyful, safe spaces for children while experiencing your family culture.

You should host me because I bring proven reliability and adaptability. At TDCX Malaysia, I manage omni-channel customer interactions with <2-minute response times, achieving 65% CSAT and 97% quality audits—skills that translate directly to anticipating children's needs and resolving conflicts calmly. My customer-facing roles taught me time management and conflict resolution, while my Jollibee service crew experience built my organizational skills for meal prep and daily routines.

I qualify for this position through hands-on childcare experience and professional qualifications:

Psychology degree with Dean's List honors and child development thesis research

6+ years of customer service (TDCX, Teletech, Results Companies), demonstrating patience and communication skills

ESL tutoring with multi-age children, designing engaging lessons, and providing personalized feedback

Internships in counseling and HR, supporting assessments and employee onboarding

Multilingual (English, Tagalog, basic Bahasa), organized, and available for flexible hours

I would be honored to contribute my caring nature and professional skills to your family while growing through this cultural exchange.