I am a highly organized, proactive, and service-oriented professional with strong experience in administration, customer support, coordination, and stakeholder engagement across banking, social services, and non-governmental organizations. I hold a Bachelor of Arts in Sociology (Second Class Upper Division) and bring excellent organizational, communication, and problem-solving skills suitable for a Personal Assistant role in international and multicultural environments.
I currently work as a Direct Sales Representative at Kingdom Bank Limited, where I manage client relationships, handle correspondence and customer inquiries, resolve issues promptly, maintain accurate records, and support the promotion of financial and digital banking products. This role has strengthened my ability to manage multiple priorities, meet performance targets, and communicate professionally with diverse clients.
Previously, at the National Bank of Kenya, I supported a government cash transfer program (Inua Jamii) by coordinating beneficiary mobilization, opening and managing bank accounts, verifying documentation, and liaising with internal teams and beneficiaries. This experience enhanced my administrative accuracy, confidentiality handling, attention to detail, and ability to work within structured systems and deadlines.
My experience aside a Social Counsellor at Hope Worldwide Kenya involved scheduling sessions, maintaining case files, preparing reports, and providing structured support to adolescent girls and young women under the DREAMS program. In addition, my volunteer work with the Kenya Red Cross strengthened my coordination, documentation, community engagement, and organizational skills while working with vulnerable populations.
I am dependable, adaptable, detail-oriented, and able to work independently in fast-paced environments. I demonstrate professionalism, discretion, and initiative, and I am proficient in common office and digital tools. I am seeking a Personal Assistant position where I can support executives or teams through efficient administration, effective communication, and reliable organisation support.