Housekeeper in Kumasi, Ghana, Seeks Housekeeper Job.Ricky Adom's Housekeeper Profile 3770705

EDUCATIONAL BACKGROUND
TRAINING COURSES

INSTITUTION COURSE(S) QUALIFICATION DATE
BMSR. Research Methodologies. Certification. November 2025
Ask media Training TV Presentation. Certification December 2023
Self Reliance Centre Career Workshop Certification April 17, 2014.
Self Reliance Centre Self Employment Certification April 17, 2014.

El-Parah Consult Data Collection Training Pass November, 2010

Institute of Professional Diploma in Business Studies Certification. August, 2006 – June 2008
Studies (Accra)

Adisadel College General Science. Certification. September 2002 – August 2005

Martyrs of Uganda Basic Education Certification. July 2002
R/C J. S. S

COMPUTER SKILLS
Proficiency in Microsoft Word.
Competency in Microsoft Excel
Adequate Internet Skills.
Beginner in Excel Spreadsheet

WORK EXPERIENCE

COMPANY NAME LOCATION DURATION
Hotel Georgia Ahodwo – Kumasi October 2008 – October 2010
Role / Title: Housekeeping Supervisor
1. Preventative & Reactive Maintenance (The Backbone)
· Scheduled PPMs: Executes daily, weekly, and monthly preventative maintenance on HVAC systems, chillers, boilers, elevators, and kitchen exhaust hoods to prevent catastrophic failures.
· Work Order Management: Oversees the front-desk maintenance ticketing system, prioritizing urgent guest room issues (no AC, no hot water, clogged toilets) with a target response time of under 15 minutes.
· Asset Lifecycle: Tracks the age of major equipment and recommends replacement before failure (e.g., replacing a chiller before peak summer season).

2. Guest Experience & Service Recovery
· Room Readiness: Inspects a percentage of vacant rooms daily to ensure climate control, lighting, TVs, plumbing, and soundproofing are flawless before check-in.
· Public Areas (PA): Ensures lobbies, pools, fitness centers, and banquet halls are visually pristine and fully functional.
· Guest Interaction: Handles escalation calls from the Front Desk; personally apologizes and offers recovery (e.g., room upgrades) for major in-room malfunctions.

3. Life Safety & Regulatory Compliance (Non-Negotiable)
security camera DVRs. Ensures ADA (Americans with Disabilities Act) compliance for ramps and door widths.

4. Energy Management & Sustainability (Cost Control)
· Utility Optimization: Monitors building management systems (BMS) to adjust HVAC set points based on occupancy (e.g., shutting off A/C in unoccupied banquet wings).

Role/ Title: Room Attendant
1. Standard Room Cleaning & Sanitization (The Deep Clean)
· Stripping & Making Beds: Removes soiled linens, inspects mattresses/pillows for stains, and makes beds with crisp hospital corners and precise duvet placements (typically 2–3 minutes per bed).
· Surface Dusting: Wipes down all furniture, headboards, picture frames, light switches, and thermostats. Moves objects to clean underneath.
· Floor Care: Vacuums carpets thoroughly (moving furniture), and mops/sanitizes hard-surface floors (kitchenettes, balconies).
· Bathroom Deep-Clean: The #1 priority. Scrubs toilets, showers, tubs, and sinks with color-coded cloths to prevent cross-contamination. Polishes chrome fixtures and mirrors until streak-free.

2. Restocking Amenities & Consumables
· Terry & Linens: Replaces used towels, bathmats, and washcloths with fresh, folded sets.
· Guest Supplies: Replenishes soap, shampoo, lotion, shower caps, sewing kits, and stationery (notepads, pens) to brand standard.
· Food & Beverage: Restocks coffee pods, tea bags, sugars, creamers, and glassware. If the room has a minibar, audits consumption, restocks items, and reports used stock to the Front Desk for billing.

3. Guest Service & Privacy Protocol (The “Knock & Announce”)
· Entry Procedure: Always knocks 3 times and announces “Housekeeping!” before entering—even if the door is ajar—to ensure guest privacy and safety.
· Turndown Service (Evening): Pulls blackout curtains, turns down the bedspread, places a chocolate on the pillow, dims lights, and refreshes towels if required.
· Guest Requests: Immediately fulfills ad-hoc requests delivered via the PMS (Property Management System), such as extra pillows, blankets, cribs, or irons.

4. Defect Inspection & Maintenance Reporting (The FM Link)
· Daily Room Audit: Checks all in-room tech (TV, remote, phone, AC/heating, hairdryer, and safe) for functionality during cleaning.
· Immediate Escalation: Reports any burnt-out bulbs, leaking faucets, clogged drains, broken drawers, or moldy caulking to the maintenance team via the work order system within minutes of discovery. You are the facility manager’s front-line defect detector.

5.