GreatAuPair is known worldwide for its commitment to quality service and dedication to its customers. GreatAuPair has become the world's largest, most-trusted online Au Pair & Nanny Agency by setting the standards for excellence in customer service, design, technology and marketing.
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Remote Contract/Employee Position – Work from home or private
GreatAuPair is the leading online international job matching service, designated by the US Department of State as a sponsor of the US Au Pair program. We're seeking experienced Internet-savvy CSR with strong communication, technical, writing, social media and lead generation skills.
If you’re a proven inside sales champion with excellent customer service skills who appreciates the art of building relationships by listening and relating to customers' needs while thriving in a team environment at our Austin-based office, then this role may be for you. As Program Advisor, you must have a genuinely warm and polite demeanor, a positive outlook, be professional and articulate in your verbal and written communications and efficient in your actions. You must be able to handle many tasks at once and be independently motivated while collaborating with coworkers from multiple departments.
The Program Advisor role is an essential part of GreatAuPair’s excellent customer service. The Program Advisor serves as the first point of contact for new customers and is therefore the most important outward facing representation of GreatAuPair. The Program Advisor is responsible for making outbound calls to families and answering incoming phone calls and emails, to understand the customers’ needs and to represent the value of the GreatAuPair J-1 Au Pair Program. Your goals will be to help host families complete their application with ease and confidence, then support them to find the best au pair match from our pool of qualified au pair candidates.
The successful candidate could be characterized as a confident, quick learner with superior communication skills and a commitment to quality customer service that is second to none. You are a smart professional who is capable of helping host families understand the value and benefits of the au pair program. You have superior organization and time management skills that help you to juggle competing priorities and customer needs. Your entrepreneurial spirit creates a “can-do” attitude and your ability to think outside of the box will allow you to bring forward new ideas to enhance your department. You have a minimum of 4 years of similar experience, a solid knowledge of Microsoft Office applications, Google docs, database systems; Internet and social media tools.
The Program Advisor reports to the Host Family Services Manager in the Sales and Marketing department and is responsible for converting leads into customers to meet monthly sales goals for host family recruitment.
Competitive base + commission + bonus. Earning potential of $50K+.
Position will be contract to permanent after successful three-month trial.
Flexible, work-from-home opportunity with international responsibility!The Au Pair Services Manager is responsible for planning, directing and overseeing the operations and fiscal health of the Au Pair Services Department within GreatAuPair USA. This position is responsible for overseeing and leading the work of the Au Pair Services team. The Au Pair Services Manager is also responsible for planning and maintaining systems, procedures, and policies that enable and encourage the optimum performance of staff. This position will report to the Vice President of Program Operations and will be an important member of the Au Pair Services team. This is a fast-paced work-from-home, detail-oriented opportunity with all aspects of the position being managed virtually.
Flexible, contractor position based outside of the United States! Apply below.
GreatAuPair is a full-service au pair agency that provides affordable live-in childcare to American families through carefully screened international au pairs. The US Department of State has designated GreatAuPair as a sponsor of the Au Pair Program, which means we’re able to bring au pairs into the US on a J-1 visa after thorough screening and evaluation.
We are seeking open-minded GreatAuPair Representatives with an appreciation for cultural exchange and a passion for excellence. Ideal candidates will be excellent communicators in English and the local languages spoken in their region. Candidates must be able to recognize and assess personal traits, qualities and key factors as needed to evaluate au pairs for quality childcare.
As a GreatAuPair Representative, you will be working closely with applicant au pairs to conduct an in-person interview in order to assess their maturity, experience and suitability to work as an au pair in the USA. You will also evaluate their English language skills, verify their references and other information as needed. Once the au pair is accepted into the program, you will maintain regular contact to assist her in preparing for her departure and obtaining her J-1 visa.
This is the perfect position for candidates who have previous experience working as an au pair in the USA, people with extensive cultural exchange experience, or for Americans living abroad. GreatAuPair offers generous compensation for each au pair you support who departs to the United States.
We will provide you with the necessary training and guidelines to ensure your success. As such we are looking for GreatAuPair Representatives who can commit to this position for a minimum of one year in either a part-time or full-time capacity. This is an independent contractor position based outside the United States.