lady adequately educated and experienced in the following: -

• Student Arbitration and Dispute Resolution
(CIarb) Uk
• Master's Degree in Development Studies |
Information and Communication University,
Zambia | 2020-2022
• Bachelor's degree in development studies |
Information and Communication University,
Zambia | 2016-2020
• Diploma in Human Resource Management |
National Institute of Public Administration |
2014-2016
• Certificate in Secretarial Studies | Kabwe
Trades Training Institute | 1992-1994
• Certificate - Care Assistant – USA / Zambia

HOSPITAL EXPERIENCE
2013-2017 | Mary Begg Health Services, Ndola |
• Public Relations Officer
Specialist Consultant Coordinator
• Staff Medical Billing and reconciliation -
Outsourced service invoicing and Billing
• Management weekly Reports
• Staff performance appraisals
• Ward Clerk
• Occupational Health Aid - Pre-
Employment/Annual Screening/Exit Medicals
(Audio, Vision and Lung Function Testing)
• Medical Aide Insurance Invoicing and Billing
• Customer Service – Front Desk

HOME CARE ASSISTANT SKILLS 2000 2010 (10 YRS)
• Washing and dressing patients
• Monitoring their health
• Taking care of household chores
• Assisting people with daily personal care
• Helping people with things such as writing
letters, paying bills and establishing a
budget.
• Working with other professionals in the field
to develop individual care plans
• Completing daily chores such as laundry,
shopping and housework on behalf of your
patient

CERTIFIED PROFESSIONAL DEVELOPMENT
• Public Relations,
• Diplomacy Protocol and Public Relations,
• Project Management,
• Business Administration,
• Records Management,
• Domestic Arbitration and Dispute Resolution,
• Time Management,
• Presentation Skills,
• Health & Safety at Work,
• Communication Skills,
• Emotional Intelligence,
• Media Training,
• Psychosocial Counselling,
• Effective PR in the COVID-19 Era.

VOLUNTEER
• Rotary Club of Ndola Central - Fundraising
chair
• Lions Club of Kansenshi - Fundraising
coordinator