AMM YANG CHOW FOOD EXPRESS-? Assist the Restaurant Manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
? Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions.
? Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
? Observe performance and encourage improvement where necessary.
? Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such menu changes etc.
? Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
? Ensure basic standard operating procedures are in place and are in compliance.
? Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
? Interact positively with customers promoting facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all departments and attend relevant meetings.
? Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
? Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence.
? Ensure that all standards and cash handling procedures are met.
? Maintain cleanliness of all outlets on a daily basis.
? Solicit feedback from guests concerning the service and food & beverage offerings
? Work closely with the Restaurant Manager in inventory
? Ensure all daily and monthly reports are detailed and submitted in a timely matter.
? Assist the restaurant manager with working closely with Marketing and Social Media Manager to ensure that all promotions and collateral updates (including social media and website information and menu updates) are done in a timely matter.
? Assist the Restaurant Manager in planning and setting up special events (Christmas, Graduation, New Years, Holiday Events, etc.)