Au Pair, Nanny and Host-Family Complaints

Complaint Against Heather, Canadian Au Pair

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Complaint   >> Posted: Jan 09 ''21 by Michael in Illinois, United States

We wired heather money on Venmo three times. 390 Amtrak, 85 cab fare and 100 Amtrak Baggage fee. Heather provided Amtrak F2C61F amtrak reservation for a room at our request for the covid situation. He claimed on multiple occasions to have purchase the amtrak reservation with the room, but upon contacting Amtrak they informed us that the ticket was never paid for. Upon pressing Heather about this she eventually provided an updated reservation number of 000E57 which a 110 ticket for coach on Amtrak.Additionally, Heather lied about the baggage fee of an additional 100. Amtrak confirmed the route we had arranged for heather allowed 2 checked bags up to 50 lbs each, 2 additonal carry on bags up to 50 lbs each and 2 additional carry on bags for purses, etc.. for 25lbs each. She claimed to have three bags that weighed 50lbs and required 100 for this fee. This was an outright lie. I firmly feel Heather is a con artist and shouldnt be permitted on this site.